SASSA SRD Approved But No Payment Date: What To Do

Getting approved for the SASSA SRD (Social Relief of Distress) R370 grant is a relief. But what happens when you see that “Approved” status and still no money in your account? It can be frustrating, but don’t worry! This guide will walk you through the common reasons for this delay and what steps you can take to get your payment.

We’ll cover everything from checking your details to understanding SASSA’s processes. Let’s get started and figure out why your SASSA SRD approved but no payment date has been issued.

Understanding Why Your SASSA SRD is Approved But No Payment Date

Several factors can cause a delay between approval and payment. It’s not always a cause for alarm. SASSA processes many applications, and sometimes things take a little longer than expected.

Common Reasons for Payment Delays

• Payment Processing in Batches: SASSA doesn’t pay everyone at once. Payments are processed in batches, and yours might be in a later batch.
• Incorrect Banking Details: This is a big one! Double-check that your bank account details are correct on the SASSA website.
• Verification Issues: SASSA might still be verifying some of your information.
• Post Office Payment Issues: While the Post Office no longer directly pays SRD grants, issues with Postbank services can still cause delays if you’re using a Postbank card.

How to Check Your SASSA SRD Status

Knowing how to check your status is the first step. Here are a few ways to do it:

1. Online SASSA Status Check

This is often the quickest way to get information.

1. Visit the official SASSA SRD website: srd.sassa.gov.za
2. Click on “Check Status.”
3. Enter your South African ID number and the phone number you used to apply.
4. Click “Submit.”
5. Your status and any payment dates will be displayed.

2. SASSA Status Check via SMS

You can also use SMS to check your status.

1. Open your phone’s messaging app.
2. Type: STATUS (Your ID Number).
3. Send the message to 32555.
4. You’ll receive an SMS with your grant status.

3. Check SASSA SRD Status via WhatsApp

WhatsApp is another convenient option.

1. Save the official SASSA WhatsApp number: 082 046 8553.
2. Open WhatsApp and start a chat with the saved number.
3. Type “Status” and send.
4. Follow the on-screen instructions and provide your ID number.
5. You’ll receive your grant application status via WhatsApp.

4. Check SASSA Status via Phone Call

If you prefer calling, you can use the toll-free number.

1. Dial 0800 60 10 11.
2. Select the SRD grant option.
3. Provide your ID number for verification.
4. Listen to your status update.

5. Using the Moya App for SASSA Status Check

The Moya app is a data-free option. For a detailed guide, you can check SASSA SRD R350 grant status via Moya App.

1. Download the Moya App from the Google Play Store.
2. Open the app and go to the “Services” tab.
3. Select the “SASSA SRD” option.
4. Enter your ID and phone number.
5. Your application status will be displayed.

6. Visiting a SASSA Office

If digital methods don’t work, visit a local SASSA office. Remember to bring:

• Your South African ID.
• Registered phone number.
• Application reference number (if you have it). If you lost it, you can find your lost SASSA reference number through other means.

What To Do When Your SASSA SRD is Approved But No Payment

Okay, you’ve checked your status, and it says “Approved,” but still no money. Here’s a step-by-step guide to troubleshoot:

1. Double-Check Your Banking Details

This is the most crucial step. Even a small error can cause payment delays. Here’s how to check:

1. Go to the SASSA SRD website: srd.sassa.gov.za
2. Log in using your ID number and phone number.
3. Navigate to the banking details section.
4. Carefully review the account number, branch code, and account type.
5. If anything is incorrect, correct it and save the changes.

Reminder: After updating your banking details, allow up to 7 days for the changes to be processed.

2. Wait for the Next Payment Cycle

SASSA processes payments in cycles. If you’ve just been approved, your payment might be scheduled for the next cycle. Check the SASSA payment dates or contact them to find out the payment schedule.

3. Contact SASSA Directly

If you’ve checked your details and waited for a reasonable time, it’s time to contact SASSA. You can reach them through:

• Helpline: 0800 60 10 11
• Visiting a SASSA office: Find the nearest office on the SASSA contact details and offices page.
• WhatsApp: 082 046 8553

When you contact SASSA, have your ID number and application reference number ready. Be prepared to explain your situation clearly and politely.

4. Check for “Self-Exclusion Response Found”

Sometimes, the status might show “Self-Exclusion Response Found.” This means SASSA believes you have another source of income exceeding R370 per month. If this is incorrect, you’ll need to appeal.

5. Appeal If Necessary

If your application was declined or you believe there’s an error, you have the right to appeal. You can do this on the SASSA appeals website: srd.sassa.gov.za/appeal.

Note: When appealing, provide as much supporting documentation as possible to strengthen your case.

Understanding SASSA Status Messages

Here’s a quick guide to what different SASSA status messages mean:

Status Message	Meaning
Pending	Your application is still being reviewed.
Approved	Your application is successful, and you will receive payment.
Declined	Your application has been rejected due to eligibility issues.
Self-Exclusion Response Found	SASSA believes you earn above R370 per month or receive other financial support.
Identity Verification Failed	Your ID details don’t match Department of Home Affairs records.
Means Income Source Identified	SASSA found an income source linked to your name.
Referred	Your application is sent for further verification.

Where Can You Collect Your SASSA SRD R370 Grant?

SASSA offers several payment options:

• Bank Account: Direct deposit into your bank account.
• Retail Stores: Collect from stores like Pick n Pay, Boxer, Shoprite, Checkers, and USave.
• Postbank: Through Postbank services (but not directly at Post Office branches anymore).
• ATM: Withdraw from any ATM if the grant is paid into your bank account. If you need to withdraw money without SASSA card, explore available options with your bank.

Banks That Support SASSA SRD Grant Payments

• ABSA
• Capitec Bank
• FNB (First National Bank)
• Nedbank
• Standard Bank
• TymeBank

Conclusion

Seeing “Approved” on your SASSA SRD status check but having no payment date can be stressful. However, by systematically checking your banking details, understanding SASSA’s payment processes, and contacting them when necessary, you can resolve most issues. Remember to stay patient and persistent, and your grant should arrive soon. Stay informed by checking the official SASSA website for updates, and don’t hesitate to seek assistance when needed. Your financial well-being matters, and SASSA is there to help.

FAQs

Why is my SASSA SRD grant approved but no payment date?

Possible reasons include payment processing delays, incorrect banking details, ongoing verification processes, or issues related to Postbank services. Double-check your information and contact SASSA for clarification.

How long does it take to receive payment after SASSA SRD is approved?

Payment times vary. SASSA processes payments in batches, so it could take a few weeks. Check your status regularly and contact SASSA if you haven’t received payment within a reasonable timeframe.

What does “Self-Exclusion Response Found” mean on my SASSA status?

It means SASSA believes you have another income source exceeding R370 per month. If this is incorrect, you’ll need to appeal and provide proof of your financial situation.

How do I update my banking details for the SASSA SRD grant?

Visit the official SASSA SRD website (srd.sassa.gov.za), log in with your ID and phone number, and navigate to the banking details section to update your information.

Can I collect my SASSA SRD grant from the Post Office?

No, SASSA SRD grants are no longer paid directly at South African Post Office (SAPO) branches. However, you can receive payments through Postbank services or other payment methods like bank transfers or retail store collections. If you’re considering cancelling your grant for any reason, it’s important to understand the process. You can find more information on how to cancel your SASSA grant on our website.