SASSA Contact Details: Your Comprehensive Guide

Are you trying to reach the South African Social Security Agency (SASSA)? Getting in touch with SASSA is essential for anyone needing assistance with social grants. Whether you have questions about eligibility, need to apply for a grant, want to report an issue, or need clarification on program guidelines, this guide provides you with all the SASSA contact details you’ll need.

SASSA Contact Details & Offices Addresses

This guide will provide you with all the necessary information to contact SASSA. We’ll cover everything from the toll-free number and email addresses to provincial office contact details. Let’s get started and ensure you get the support you deserve!

Why Knowing SASSA Contact Details is Important

Having access to SASSA contact details is crucial for several reasons. It allows you to:

  • Get answers to your questions about social grants.
  • Apply for the grants you are eligible for.
  • Report any issues or fraudulent activities.
  • Stay informed about changes to grant programs.
  • Get assistance with application status checks.

SASSA is dedicated to helping beneficiaries with grant applications and addressing any questions or concerns they might have. Knowing how to reach them ensures you can access the support you need.

SASSA National Contact Details

Here are the main SASSA contact details for the head office:

  • SASSA House Address: 501 Prodinsa Building, Cnr Beatrix and Pretorius Street, Pretoria.
  • Postal Address: Private Bag X55662, Arcadia, Pretoria, 0083.
  • Phone Numbers: 012 400 2000, 012 400 2322.
  • Toll-Free Number: 0800 60 10 11.
  • Email: [email protected]
  • Official Website: SASSA Official Website

Note: The toll-free number (0800 60 10 11) is available for landline calls. Using a mobile phone might incur extra charges.

SASSA Provincial Contact Details

SASSA has offices in every province to assist you locally. Here’s a breakdown of SASSA contact details by province: You can also check your SASSA status through our online tool.

Eastern Cape SASSA Contact Details

If you are in the Eastern Cape, you can reach SASSA through the following:

  • Office Address: 1st Floor, Waverley Office Park, 3-33 Phillip Frame Road, Chiselhurst, East London, 5200.
  • Postal Address: Private Bag X9001, Chiselhurst, East London, 5200.
  • Tel: 043 707 6335.
  • Fax: 043 707 6487.
  • Email: [email protected], [email protected]

Free State SASSA Contact Details

For residents of the Free State, here are the SASSA contact details:

  • Office Address: African Life Building, 75 St Andrew Street, Bloemfontein.
  • Postal Address: Private Bag X20553, Bloemfontein, 9300.
  • Tel: 051 410 8339.
  • Fax: 051 409 0862.
  • Email: [email protected]

Gauteng SASSA Contact Details

If you’re in Gauteng, use these SASSA contact details to get in touch:

  • Office Address: 28 Harrison Street, Johannesburg, 2000.
  • Postal Address: Private Bag X120, Marshalltown, 2107.
  • Tel: 011 241 8320.
  • Fax: 011 241 8305.
  • Email: [email protected]

KwaZulu-Natal SASSA Contact Details

For those in KwaZulu-Natal, here are the relevant SASSA contact details:

  • Office Address: 1 Bank Street, Pietermaritzburg, 3201.
  • Postal Address: Private Bag X9146, Pietermaritzburg, 3201.
  • Tel: 033 846 3400.
  • Fax: 033 846 9595.
  • Email: [email protected]

Limpopo SASSA Contact Details

Residents of Limpopo can contact SASSA using these details:

  • Office Address: 43 Landros Mare Street, Polokwane, 0699.
  • Postal Address: Private Bag X9677, Polokwane, 0700.
  • Tel: 015 291 7509.
  • Fax: 015 291 7416.
  • Email: [email protected], [email protected]

Mpumalanga SASSA Contact Details

Here’s how to get in touch with SASSA in Mpumalanga:

  • Office Address: 18 Ferreira Street, Nelspruit.
  • Postal Address: Private Bag X11230, Nelspruit, 1200.
  • Tel: 013 754 9446.
  • Fax: 013 754 9501.
  • Email: [email protected]

North West SASSA Contact Details

For those in the North West province, use these SASSA contact details:

  • Office Address: SASSA House, University Drive, Mmabatho, 2735.
  • Postal Address: Private Bag X44, Mmabatho.
  • Tel: 018 388 4006.
  • Fax: 086 611 9740.
  • Email: [email protected], [email protected]

Northern Cape SASSA Contact Details

If you reside in the Northern Cape, you can reach SASSA here:

  • Office Address: 95-97 Du Toitspan Road, Kimberley, 8300.
  • Postal Address: Private Bag X6011, Kimberley, 8300.
  • Tel: 053 802 4919.
  • Fax: 053 832 5225.
  • Email: [email protected]

Western Cape SASSA Contact Details

For residents of the Western Cape, these are the SASSA contact details:

  • Office Address: Golden Acre, Adderley Street, Cape Town, 8000.
  • Postal Address: Private Bag X9189, Cape Town, 8000.
  • Tel: 021 469 0235.
  • Fax: 021 469 0260.
  • Email: [email protected]

Alternative Ways to Contact SASSA

Besides phone and email, SASSA offers other ways to get in touch:

Reminder: When using social media, include your ID number for identification purposes.

SASSA SRD R350 Grant Contact Details

For specific queries about the SRD R350 grant, you can use the following SASSA contact details:

  • Toll-Free Number: 0800 60 10 11 (also for SRD inquiries).
  • ITSAA Contact Number (for appeals): 012 312 7727.
  • Email (for appeal queries): [email protected]

Reporting Fraud

It’s your responsibility to report any suspected fraudulent or corrupt activities related to social grants. You can do so by:

  • Phoning SASSA’s grants and fraud hotline on 0800 60 10 11.
  • Emailing [email protected] (if related to Postbank).

SASSA Working Hours

Most SASSA offices operate during these hours:

  • Days: Monday to Friday.
  • Hours: Typically from 7:30 AM to 4:30 PM or 8:00 AM to 5:00 PM.

Note: It’s best to call your nearest SASSA office to confirm their specific opening and closing times before visiting.

Tips for Contacting SASSA

To ensure a smooth and efficient experience when contacting SASSA, keep these tips in mind:

  • Have your ID number and any relevant information ready.
  • Be clear and concise when explaining your query.
  • Be patient, as call volumes can be high.
  • Keep a record of your interactions, including dates, times, and names of representatives you spoke with.

Conclusion

Having the right SASSA contact details at your fingertips is essential for accessing the support and information you need. Whether you prefer calling, emailing, or using social media, SASSA provides multiple channels to assist you. By using the information in this guide, you can confidently reach out to SASSA and get the help you deserve, ensuring you stay informed and supported throughout your grant application journey.

Frequently Asked Questions (FAQs)

What is the toll-free number for SASSA?

The toll-free number for SASSA is 0800 60 10 11. You can use this number for various inquiries, including payout dates, qualifying rules for grants, and reporting fraud.

What is the email address for SASSA grant inquiries?

The general email address for SASSA grant inquiries is [email protected]. However, each provincial office also has its own email address for local inquiries.

How can I check my SASSA SRD R350 grant status?

You can check your SASSA SRD R350 grant status online through the SASSA website or by contacting the toll-free number 0800 60 10 11.

What are the working hours for SASSA offices?

Most SASSA offices operate from Monday to Friday, typically between 7:30 AM to 4:30 PM or 8:00 AM to 5:00 PM. It’s best to call your nearest office to confirm their specific hours.

How can I report fraud related to SASSA grants?

You can report fraud by calling SASSA’s grants and fraud hotline on 0800 60 10 11 or by emailing [email protected].

Does SASSA have a WhatsApp number?

Yes, you can contact SASSA via WhatsApp by adding +27 82 046 8553 to your contacts and sending your query.

What should I do if I have an appeal-related query for the SRD R350 grant?

For appeal-related queries, you should directly contact the ITSAA at 012 312 7727 or email [email protected].

Can I contact SASSA through social media?

Yes, SASSA has official accounts on Facebook (SASSA Official Facebook Page) and Twitter (SASSA Official Twitter Page). Remember to include your ID number when submitting a query.

What information should I have ready when contacting SASSA?

When contacting SASSA, have your ID number, grant application details, and any other relevant information ready to help the representative assist you efficiently. If you need to appeal a SASSA decision, having all your information ready will also expedite the process. If you’ve lost your reference number, you can find it. Find out how to find your lost SASSA reference number. You can also check your SASSA payment dates. Contacting SASSA effectively can also help if your SASSA SRD is approved but has no payment date.